Dayparting allows you to do Time of Day / Time of Week routing. Calls can be automatically routed to different destinations depending on the time of day. Each weekday can have its own schedule, so really dayparting offers time of week routing.
With dayparting you can also configure which regions' public holidays you obey and tell the dayparting which day of week to mimic for a public holiday; this would typically be a Sunday but it can be any day. You can also configure your timezone so that for example if you are in Canada you can choose the appropriate time zone for your location such that the times in the calendar represent your own local time.
Once you have created a dayparting, you can route as many of your phone numbers to it as you wish - they will all gain the same routing. You can also set a dayparting as a destination for an IVR menu option. This can be useful if some departments work different hours to others.
You can use these functions to manage your dayparting objects. For more information, click on the function names below to view the detail on the specific functions.
telecoms.dayparting.create | Create a dayparting object |
telecoms.dayparting.edit | Edit an existing dayparting object |
telecoms.dayparting.get | Fetch the full parameters of an existing dayparting object |
telecoms.dayparting.list | Fetch a list of your dayparting objects |
telecoms.dayparting.delete | Delete a dayparting object |